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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Articles |  |
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 | Trouble Logging In? |  |
| Updated at 2:43pm on 6/5/2008
All accounts created prior to April 7, 2008 have been revised to create a more secure, organized, and efficient customer databank. If you placed an order or created an account before April 7, 2008, you will need to
If y |
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| My Order Confirmation Is Incorrect. |  |
| Updated at 8:31pm on 6/13/08
Please log into your account on 123inkjet.com and verify you order information. If there is still a discrepancy in your order, you can contact us by sending an email from Support Suite or call us toll free at 888-465-7765, |
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| My coupon code isn't being accepted/processed? | |
| Updated 8:33am 6/13/08
Only one coupon can be used at a time per order. Please make sure the coupon code is being typed in the same way as shown. Our coupon codes are case sensitive. Please note that the promotion codes are not valid on OEM and media p |
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| What Is Pending Pending Approval Status? | |
| Updated 8:33am on 6/13/08
In most cases, Pending Payment Approval Status is the result of a payment information mismatch between what was submitted to our company and what the credit card company or bank has on file at the time of the order. The result |
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| Shipping and Handling Rates and Information |  |
| Updated at 2:16pm on 6/12/08
To go along with our great low-priced products, we offer fast and reliable shipping and handling methods at convenient prices. Please see Shipping & Guarantees on the home page at 123inkjets.com and click on Free Shipping. |
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| Why Are My Epson Cartridges Always Out Of Stock? | |
| Updated at 2:16pm on 6/12/08
Up until summer 2007, we offered compatible ink cartridges to work with Epson printers. These cartridges were produced entirely by us and modeled after the original Epson products, without any dependency on recycling or reu |
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| When Will My Customer Support Email Get Answered? | |
| Updated at 2:16pm on 6/12/08
As a valued customer, your business is important to us. Your email will be answered within 48 hours from the time sent. We greatly appreciate your patience.
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| Troubleshooting for Hewlett Packard | |
| Updated at 2:16pm on 6/12/08
Please run through the following trouble shooting steps before requesting a return on your Hewlett Packard products. Oftentimes, these simple maintenance tricks will have your printer running like its brand new.
>>>Rema |
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| Troubleshooting for Dell | |
| Updated 9:21am 5/21/08
Please run through the following troubleshooting steps before requesting a return on your Dell products. Oftentimes, these simple maintanence tricks will have your printer running like its brand new.
>>>Remanufactured Cartrid |
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| Troubleshooting for Canon | |
| Updated 9:19am 5/21/08
Please run through the following trouble shooting steps before requesting a return on your Canon products. Oftentimes, these simple maintanence tricks will have your printer running like its brand new.
>>>Compatible Ink tank |
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| Troubleshooting for Lexmark | |
| Updated 9:38am 5/21/08
Please run through the following trouble shooting steps before requesting a return on your Hewlett Packard products. Oftentimes, these simple maintanence tricks will have your printer running like its brand new.
>>>Remanufact |
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| Troubleshooting for Brother | |
| Updated at 9:43am 5/21/08
Please run through the following trouble shooting steps before requesting a return on your Hewlett Packard products. Oftentimes, these simple maintanence tricks will have your printer running like its brand new.
>>>Ink tan |
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| All About Laser Printers (Installing Toner Kits, Cartridges, and Drum Units) | |
| Updated at 9:49am 5/21/08
How does a laser printer work?
A laser printing process starts with the memorizing of a pattern in which the laser is going to “cut” the desired image(s). A corona wire or primary charge roller gives a negative electrical |
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| Live Support Is Not Currently Available | |
| Updated 2:26pm 5/29/08
Currently, our Live Support function here on Support Suite is not up and running. Please do not opt to leave a message for us in that system, because it will not ever make it to one of our Customer Service Representatives.
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| 123customersupport.com Privacy Policy | |
| Your Privacy Rights
Version: April 22, 2008
This page sets forth the Privacy Policy of 123customersupport.com ("123customersupport," "we," or "us"). Please read this Privacy Policy carefully. By visiting the 123Inkjet.com site (“Site”) and |
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| 123customersupport.com Terms and Conditions | |
| 2. Terms & Conditions
version. August 30, 2008
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1. AGREEMENT
Welcome to the 123Inkjets Web site (hereinafter “123Inkjets”, "Company" or the "Site").
By using this Site, you agree to |
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